Policies
Shipping & returns
Clean and short — the way the desk likes its paperwork.
Dispatch
- Processing
- Orders leave the desk within one working day.
- Tracking
- A live tracking link is emailed the moment your lot ships.
- Packing
- Vacuum-sealed, then boxed; cold-chained where the product needs it.
Rates & timing
- Free delivery
- On orders over ₹1,500.
- Standard (India)
- ₹80 flat · 2–5 working days.
- International
- Quoted at checkout · 19 markets · phyto certs & HS codes handled.
Returns
- Window
- Unopened packs, within 7 days, for a full refund.
- Food & saffron
- Opened food items and saffron are non-returnable for hygiene.
- Damaged on arrival
- Photo to care@chinarandco.trade within 48 hours; replaced next dispatch.