Help centre
Questions, answered
Can't find it here? The desk replies within one working day.
Ask the deskSourcing & quality
Every lot traces to a registered grove, not an anonymous aggregator. The grove number prints on the box and on the grade card inside it.
A Mamra tree yields a fraction of a commercial almond tree, and ripens slowly. You are paying for density, oil content and a slow cure — not volume.
Yes. Our Mongra saffron carries the Kashmir Geographical Indication tag and is lab-assayed to ISO 3632 for crocin, picrocrocin and safranal before it ships.
Orders & shipping
Within one working day. You receive a tracking link the moment the lot leaves the desk in Srinagar.
Free delivery on orders over ₹1,500. Below that, a flat ₹80 applies, calculated at checkout.
We serve 19 export markets. International orders are quoted at checkout with phyto certificates and HS codes handled for you.
Storage & returns
Cool, dark and airtight. Refrigerate nuts in summer to protect the oils; figs and apricots keep best sealed away from humidity.
Return any unopened pack within 7 days for a full refund. Opened food items and saffron are non-returnable for hygiene — but if a lot disappoints, reach the desk and we will make it right.
Mail a photo to care@chinarandco.trade within 48 hours and we replace it, no questions, on the next dispatch.